Use this page to review federal contract obligations for NAICS 561421 (TELEPHONE ANSWERING SERVICES) for last 10 years. The analysis is based on FPDS award-action data.
NAICS Industry
NAICS 561421 Federal Contract Obligations (Last 10 Years)
This page summarizes federal contract obligations for NAICS 561421 (TELEPHONE ANSWERING SERVICES) for last 10 years, including award volume and market trend context.
All figures on this page are based on FPDS award-action obligation data for completed calendar years only within the last 10 years analysis window.
NAICS Code
561421
Industry
TELEPHONE ANSWERING SERVICES
Total Obligated
1.36 billion
1,359,339,370.56
Award Actions
4,188
Average Action Value
324,579.60
About NAICS 561421 federal contract activity
This page summarizes last 10 years of federal contract activity associated with NAICS 561421 (TELEPHONE ANSWERING SERVICES). Based on the current FPDS Query dataset, this industry shows 1.36 billion in visible obligations across 4,188 award actions, with an average action value of 324,579.60. This view is designed to help users quickly understand scale, buyer concentration, contractor concentration, and overall market direction before moving into deeper procurement analysis.
Agency demand and leading federal buyers
Demand for NAICS 561421 (TELEPHONE ANSWERING SERVICES) appears concentrated among a relatively small group of federal buyers over the last 10 years. The visible agency ranking is led by STATE, DEPARTMENT OF, with 938.02 million in obligations, followed by VETERANS AFFAIRS, DEPARTMENT OF. This kind of concentration is useful context for business development, bid targeting, and understanding where the strongest federal demand appears to sit.
Vendor concentration and leading contractors
The vendor distribution helps show which contractors capture the largest visible share of obligations in NAICS 561421 (TELEPHONE ANSWERING SERVICES) over the last 10 years. The current ranking is led by PECKHAM VOCATIONAL INDUSTRIES, INC., with 919.17 million in obligations, followed by NATIONAL TELECOMMUTING INSTITUTE, INC.. This gives users a practical view of the competitive landscape and the visible concentration at the top of the market.
Annual contract trend over the analysis window
The annual trend table provides a year-based view of how visible obligations and award actions have evolved for NAICS 561421 (TELEPHONE ANSWERING SERVICES) across the last 10 years, from 2016 through 2025. This is useful for spotting periods of expansion, relative stability, or softening activity in this federal industry segment.
How to interpret this page
The tables and trend blocks on this page are generated from FPDS-derived procurement records prepared offline for fast public delivery. They are intended to give a practical summary of industry-scale obligations, top buying agencies, leading vendors, and visible year-over-year movement within last 10 years. Users who need deeper filtering, custom SQL, or cross-market comparison can continue the analysis directly inside FPDS Query.
Top Agencies
SELECT
agency_id,
agency_name,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
content__award__purchaserInformation__contractingOfficeAgencyID AS agency_id,
anyHeavy(content__award__purchaserInformation__contractingOfficeAgencyID__name) AS agency_name,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561421'
AND content__award__purchaserInformation__contractingOfficeAgencyID IS NOT NULL
AND content__award__purchaserInformation__contractingOfficeAgencyID != ''
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 10 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY agency_id
)
ORDER BY total_obligated DESC
LIMIT 10| Agency ID | Agency Name | Total Obligated | Readable | Award Actions |
|---|---|---|---|---|
| 1900 | STATE, DEPARTMENT OF | 938,017,162.47 | 938.02 million | 1,349 |
| 3600 | VETERANS AFFAIRS, DEPARTMENT OF | 176,907,185.09 | 176.91 million | 676 |
| 2050 | INTERNAL REVENUE SERVICE | 62,731,670.84 | 62.73 million | 54 |
| 2100 | DEPT OF THE ARMY | 58,117,485.84 | 58.12 million | 263 |
| 5700 | DEPT OF THE AIR FORCE | 45,458,352.57 | 45.46 million | 129 |
| 7570 | OFFICE OF THE ASSISTANT SECRETARY FOR ADMINISTRATION (ASA) | 44,043,302.50 | 44.04 million | 18 |
| 6953 | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | 9,352,963.96 | 9.35 million | 11 |
| 1501 | OFFICES, BOARDS AND DIVISIONS | 7,827,642.76 | 7.83 million | 88 |
| 8600 | HOUSING AND URBAN DEVELOPMENT, DEPARTMENT OF | 7,379,350.62 | 7.38 million | 15 |
| 97DH | DEFENSE HEALTH AGENCY (DHA) | 7,243,325.78 | 7.24 million | 17 |
Insight
NAICS 561421 (TELEPHONE ANSWERING SERVICES) appears to be concentrated among a relatively small group of major buying agencies over the last 10 years. The visible ranking is led by STATE, DEPARTMENT OF, followed by VETERANS AFFAIRS, DEPARTMENT OF, which suggests that agency demand in this industry is not evenly distributed.
Top Vendors
SELECT
vendor_name,
cage_code,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
content__award__vendor__vendorHeader__vendorName AS vendor_name,
anyHeavy(content__award__vendor__vendorSiteDetails__entityIdentifiers__cageCode) AS cage_code,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561421'
AND content__award__vendor__vendorHeader__vendorName IS NOT NULL
AND content__award__vendor__vendorHeader__vendorName != ''
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 10 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY vendor_name
)
ORDER BY total_obligated DESC
LIMIT 10| Vendor | CAGE Code | Total Obligated | Readable | Award Actions |
|---|---|---|---|---|
| PECKHAM VOCATIONAL INDUSTRIES, INC. | 4Z048 | 919,170,178.69 | 919.17 million | 89 |
| NATIONAL TELECOMMUTING INSTITUTE, INC. | 1TJA0 | 57,235,855.34 | 57.24 million | 47 |
| BCFS HEALTH AND HUMAN SERVICES | 3PUK2 | 44,043,302.50 | 44.04 million | 18 |
| BOBBY DODD INSTITUTE, INC. | 0E8H5 | 29,622,522.62 | 29.62 million | 74 |
| MAGELLAN SOLUTIONS USA INC. | 6ZVT5 | 25,358,401.48 | 25.36 million | 79 |
| INNOVATION AT WORK INC. | 7WTA0 | 18,758,531.71 | 18.76 million | 61 |
| MISCELLANEOUS FOREIGN AWARDEES | 35KC0 | 14,646,527.94 | 14.65 million | 877 |
| IVYHILL TECHNOLOGIES, LLC | 7HWD9 | 14,383,541.61 | 14.38 million | 18 |
| NEWVIEW OKLAHOMA, INC. | 7E931 | 14,003,897.04 | 14.00 million | 11 |
| DEFENSE HEALTH PROFESSIONALS, LLC | 7FC85 | 12,229,106.51 | 12.23 million | 12 |
Insight
Within NAICS 561421 (TELEPHONE ANSWERING SERVICES), visible obligations over the last 10 years appear concentrated among a relatively small set of leading vendors. PECKHAM VOCATIONAL INDUSTRIES, INC. ranks first, followed by NATIONAL TELECOMMUTING INSTITUTE, INC., which helps define the current competitive landscape in this industry slice.
Annual Trend
SELECT
year,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
toYear(parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate)) AS year,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561421'
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 10 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY year
)
ORDER BY year DESC| Year | Total Obligated | Readable | Award Actions |
|---|---|---|---|
| 2025 | 261,804,653.94 | 261.80 million | 397 |
| 2024 | 198,715,854.95 | 198.72 million | 400 |
| 2023 | 217,424,207.34 | 217.42 million | 404 |
| 2022 | 104,189,893.78 | 104.19 million | 353 |
| 2021 | 120,398,174.46 | 120.40 million | 396 |
| 2020 | 111,566,116.08 | 111.57 million | 381 |
| 2019 | 87,773,298.42 | 87.77 million | 353 |
| 2018 | 77,523,735.08 | 77.52 million | 484 |
| 2017 | 102,977,717.00 | 102.98 million | 504 |
| 2016 | 76,965,719.51 | 76.97 million | 516 |
Insight
The annual trend shows how obligations in NAICS 561421 (TELEPHONE ANSWERING SERVICES) moved across the last 10 years, from 2016 through 2025. This helps users judge whether visible contract activity in this industry appears stable, rising, or easing over time.
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