The market is highly concentrated: the Centers for Medicare and Medicaid Services accounted for 847.84 million of the total, while the Internal Revenue Service, Veterans Affairs, FEMA, and the Department of the Navy made up most of the remaining obligated value. On the vendor side, MAXIMUS FEDERAL SERVICES, INC. dominated the category with 1.01 billion across 87 actions.
NAICS Industry
NAICS 561422 Federal Contract Obligations (Last Year)
Federal procurement activity for NAICS 561422, Telemarketing Bureaus and Other Contact Centers, totaled 968.18 million across 191 award actions in the last full year.
Annual trend data shows 2025 as the latest full year in this analysis window, with total obligations of 968,184,431.05 and an average action value of 5,069,028.43.
NAICS Code
561422
Industry
TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS
Total Obligated
968.18 million
968,184,431.05
Award Actions
191
Average Action Value
5,069,028.43
About NAICS 561422 federal contract activity
NAICS 561422, Telemarketing Bureaus and Other Contact Centers, recorded 968.18 million in obligated dollars across 191 awards in the last full year, with an average award value of 5.07 million. The activity level is highly concentrated, indicating that a relatively small number of large awards drove most of the annual spend.
Agency demand and leading federal buyers
The Centers for Medicare and Medicaid Services accounted for 847.84 million across 11 awards, representing the dominant share of obligations in this NAICS. The next largest agency obligations came from the Internal Revenue Service at 106.98 million across 23 awards, followed by the Department of Veterans Affairs, FEMA, and the Department of the Navy, each contributing materially smaller totals.
Vendor concentration and leading contractors
MAXIMUS FEDERAL SERVICES, INC. was the clear prime recipient in this code, with 1.01 billion obligated across 87 awards, exceeding the total NAICS obligations reported for the period and indicating a data concentration or award aggregation effect within the dataset. The remaining top vendors—The Bowen Consulting Group, Strategic Data Systems, KECH Inc, and Fred Hutchinson Cancer Center—each received comparatively modest amounts, ranging from 8.30 million to 27.27 million.
Annual contract trend over the analysis window
The annual trend shows 968.18 million obligated in 2025 across 191 awards, which serves as the full-year benchmark for this analysis window. With only one annual data point provided, the available evidence supports a point-in-time view of FY 2025 activity rather than a multi-year trend assessment.
How to interpret this page
This summary uses FPDS obligations reported under NAICS 561422 during the last full year and reflects the totals, award counts, and average award values provided in the source data. Agency and vendor rankings are based on obligated dollars, and the narrative does not infer contract type, performance scope, or subcontracting relationships beyond the reported totals.
Top Agencies
SELECT
agency_id,
agency_name,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
content__award__purchaserInformation__contractingOfficeAgencyID AS agency_id,
anyHeavy(content__award__purchaserInformation__contractingOfficeAgencyID__name) AS agency_name,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND content__award__purchaserInformation__contractingOfficeAgencyID IS NOT NULL
AND content__award__purchaserInformation__contractingOfficeAgencyID != ''
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 1 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY agency_id
)
ORDER BY total_obligated DESC
LIMIT 10| Agency ID | Agency Name | Total Obligated | Readable | Award Actions |
|---|---|---|---|---|
| 7530 | CENTERS FOR MEDICARE AND MEDICAID SERVICES | 847,843,255.05 | 847.84 million | 11 |
| 2050 | INTERNAL REVENUE SERVICE | 106,977,735.85 | 106.98 million | 23 |
| 3600 | VETERANS AFFAIRS, DEPARTMENT OF | 27,369,140.60 | 27.37 million | 3 |
| 7022 | FEDERAL EMERGENCY MANAGEMENT AGENCY | 27,282,660.48 | 27.28 million | 27 |
| 1700 | DEPT OF THE NAVY | 26,170,705.44 | 26.17 million | 12 |
| 7523 | CENTERS FOR DISEASE CONTROL AND PREVENTION | 18,994,236.95 | 18.99 million | 5 |
| 2100 | DEPT OF THE ARMY | 9,308,680.47 | 9.31 million | 7 |
| 5700 | DEPT OF THE AIR FORCE | 8,957,454.00 | 8.96 million | 6 |
| 7529 | NATIONAL INSTITUTES OF HEALTH | 8,299,748.07 | 8.30 million | 5 |
| 7013 | TRANSPORTATION SECURITY ADMINISTRATION | 8,132,123.34 | 8.13 million | 3 |
Insight
For NAICS 561422, obligations were highly concentrated in the last full year, with CMS accounting for 847.84 million of 968.18 million total obligated, or about 87.6% of spend, across 11 awards. The next largest obligators, IRS at 106.98 million and VA at 27.37 million, were far smaller, indicating a steep drop-off after the top agency. The remaining agencies each obligated less than 30 million, and award counts were dispersed across 191 awards overall, suggesting a market dominated by a single federal customer with limited secondary demand.
Top Vendors
SELECT
vendor_name,
cage_code,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
content__award__vendor__vendorHeader__vendorName AS vendor_name,
anyHeavy(content__award__vendor__vendorSiteDetails__entityIdentifiers__cageCode) AS cage_code,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND content__award__vendor__vendorHeader__vendorName IS NOT NULL
AND content__award__vendor__vendorHeader__vendorName != ''
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 1 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY vendor_name
)
ORDER BY total_obligated DESC
LIMIT 10| Vendor | CAGE Code | Total Obligated | Readable | Award Actions |
|---|---|---|---|---|
| MAXIMUS FEDERAL SERVICES, INC. | 8AMZ8 | 1,013,090,871.74 | 1.01 billion | 87 |
| BOWEN CONSULTING GROUP, INC., THE | 4X7S5 | 27,272,600.60 | 27.27 million | 2 |
| STRATEGIC DATA SYSTEMS, INC. | 1KKU1 | 24,647,596.23 | 24.65 million | 7 |
| KECH INC | 7QHU8 | 14,018,838.39 | 14.02 million | 8 |
| FRED HUTCHINSON CANCER CENTER | 50WB4 | 8,299,748.07 | 8.30 million | 5 |
| PECKHAM VOCATIONAL INDUSTRIES, INC. | 4Z048 | 2,943,008.79 | 2.94 million | 1 |
| LEIDOS, INC. | 5UTE2 | 2,778,851.82 | 2.78 million | 5 |
| GOODWILL VISION ENTERPRISES, INC. | 9T148 | 2,437,156.22 | 2.44 million | 9 |
| LBO TECHNOLOGY LLC | 7JYG4 | 1,523,109.21 | 1.52 million | 3 |
| CHEROKEE UNITED SERVICES, L.L.C. | 9FCF1 | 1,439,334.34 | 1.44 million | 4 |
Insight
In the last full year, NAICS 561422 obligations totaled $968.18 million across 191 awards, with an average award value of $5.07 million. Spending is highly concentrated: MAXIMUS FEDERAL SERVICES, INC. accounted for $1.01 billion across 87 awards, exceeding the reported NAICS total and indicating it is the dominant vendor in this set. The remaining top vendors are much smaller, each below $27.3 million, with award activity spread across 1 to 9 awards per vendor, reflecting a sharply tiered vendor distribution.
Annual Trend
SELECT
year,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
toYear(parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate)) AS year,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 1 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY year
)
ORDER BY year DESC| Year | Total Obligated | Readable | Award Actions |
|---|---|---|---|
| 2025 | 968,184,431.05 | 968.18 million | 191 |
Insight
For the last full year, NAICS 561422 recorded $968.18 million in total obligated actions across 191 awards, yielding an average award value of $5.07 million. With all reported obligations concentrated in a single annual period, this provides a one-year snapshot rather than a multi-year trend. The combination of relatively high total obligation and a moderate award count indicates a concentrated obligation profile within the period.
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