This NAICS page summarizes federal contract obligations for telemarketing bureaus and other contact centers across the last 10 years, totaling $8.54 billion across 1,276 award actions. The Centers for Medicare and Medicaid Services accounts for most obligated dollars in this period, while MAXIMUS Federal Services, Inc. is the largest vendor by obligations.
NAICS Industry
NAICS 561422 Federal Contract Obligations (Last 10 Years)
FPDS procurement data for NAICS 561422, Telemarketing Bureaus and Other Contact Centers, covering obligations and award activity over the last 10 years.
Totals reflect readable FPDS analysis for the selected 10-year window and may differ from simple annual sums due to rounding.
NAICS Code
561422
Industry
TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS
Total Obligated
8.54 billion
8,537,775,262.06
Award Actions
1,276
Average Action Value
6,691,046.44
About NAICS 561422 federal contract activity
NAICS 561422, Telemarketing Bureaus and Other Contact Centers, recorded $8.54 billion in obligations across 1,276 awards over the last 10 years, with an average award value of $6.69 million. The profile is highly concentrated, indicating that a relatively small number of large awards account for a substantial share of total spending.
Agency demand and leading federal buyers
The Centers for Medicare and Medicaid Services is the dominant buyer in this code, accounting for $6.55 billion across 132 awards and representing most of the obligated dollars. The next largest agencies—Federal Acquisition Service, Internal Revenue Service, Federal Emergency Management Agency, and the Department of the Army—are materially smaller, with each contributing a much lower share of total obligations.
Vendor concentration and leading contractors
MAXIMUS FEDERAL SERVICES, INC. is the leading vendor by a wide margin, with $5.07 billion across 345 awards. GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. follows with $2.48 billion, while INSPIRITEC, INC., STRATEGIC DATA SYSTEMS, INC., and BOWEN CONSULTING GROUP, INC., THE round out the top five but at significantly lower obligation levels.
Annual contract trend over the analysis window
Recent annual obligations remain elevated, with 2024 at $1.13 billion, 2025 at $968.18 million, and 2021 at $1.12 billion. The sequence from 2021 through 2025 shows year-to-year variability rather than a steady directional trend, with award counts also fluctuating between 121 and 191.
How to interpret this page
This page summarizes FPDS obligations associated with NAICS code 561422 over the last 10 years and is based on reported award-level records. Totals, counts, and averages reflect the provided analysis window and are rounded for presentation; vendor and agency concentration figures are limited to the entities listed in the supplied dataset.
Top Agencies
SELECT
agency_id,
agency_name,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
content__award__purchaserInformation__contractingOfficeAgencyID AS agency_id,
anyHeavy(content__award__purchaserInformation__contractingOfficeAgencyID__name) AS agency_name,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND content__award__purchaserInformation__contractingOfficeAgencyID IS NOT NULL
AND content__award__purchaserInformation__contractingOfficeAgencyID != ''
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 10 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY agency_id
)
ORDER BY total_obligated DESC
LIMIT 10| Agency ID | Agency Name | Total Obligated | Readable | Award Actions |
|---|---|---|---|---|
| 7530 | CENTERS FOR MEDICARE AND MEDICAID SERVICES | 6,547,703,979.42 | 6.55 billion | 132 |
| 4732 | FEDERAL ACQUISITION SERVICE | 630,627,373.75 | 630.63 million | 112 |
| 2050 | INTERNAL REVENUE SERVICE | 312,157,861.00 | 312.16 million | 79 |
| 7022 | FEDERAL EMERGENCY MANAGEMENT AGENCY | 184,089,598.85 | 184.09 million | 89 |
| 2100 | DEPT OF THE ARMY | 147,966,700.74 | 147.97 million | 131 |
| 1700 | DEPT OF THE NAVY | 142,101,150.93 | 142.10 million | 82 |
| 3600 | VETERANS AFFAIRS, DEPARTMENT OF | 109,484,475.43 | 109.48 million | 66 |
| 7523 | CENTERS FOR DISEASE CONTROL AND PREVENTION | 97,472,112.91 | 97.47 million | 48 |
| 7529 | NATIONAL INSTITUTES OF HEALTH | 68,145,006.86 | 68.15 million | 56 |
| 7013 | TRANSPORTATION SECURITY ADMINISTRATION | 61,056,645.83 | 61.06 million | 33 |
Insight
Obligations in NAICS 561422 are highly concentrated over the last 10 years, with the Centers for Medicare and Medicaid Services accounting for $6.55 billion of $8.54 billion total obligated, or about 76.7% of all spending. The next largest obligators are far smaller: the Federal Acquisition Service at $630.63 million, the Internal Revenue Service at $312.16 million, and FEMA at $184.09 million. Award activity is more distributed than dollars, with 1,276 total awards across multiple agencies; however, the dollar profile indicates a strong dependence on CMS demand within this contact center services category.
Top Vendors
SELECT
vendor_name,
cage_code,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
content__award__vendor__vendorHeader__vendorName AS vendor_name,
anyHeavy(content__award__vendor__vendorSiteDetails__entityIdentifiers__cageCode) AS cage_code,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND content__award__vendor__vendorHeader__vendorName IS NOT NULL
AND content__award__vendor__vendorHeader__vendorName != ''
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 10 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY vendor_name
)
ORDER BY total_obligated DESC
LIMIT 10| Vendor | CAGE Code | Total Obligated | Readable | Award Actions |
|---|---|---|---|---|
| MAXIMUS FEDERAL SERVICES, INC. | 8AMZ8 | 5,069,131,122.12 | 5.07 billion | 345 |
| GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. | 07MU1 | 2,475,247,007.00 | 2.48 billion | 39 |
| INSPIRITEC, INC. | 5ZJY1 | 333,275,128.75 | 333.28 million | 125 |
| STRATEGIC DATA SYSTEMS, INC. | 1KKU1 | 128,134,193.48 | 128.13 million | 46 |
| BOWEN CONSULTING GROUP, INC., THE | 4X7S5 | 97,397,478.93 | 97.40 million | 22 |
| LIVEOPS AGENT SERVICES LLC | 7WBC4 | 57,033,977.75 | 57.03 million | 17 |
| FRED HUTCHINSON CANCER RESEARCH CENTER | 7V256 | 38,589,433.20 | 38.59 million | 30 |
| K4 SOLUTIONS, INC | 1XWL4 | 37,022,269.59 | 37.02 million | 25 |
| MAGELLAN HEALTHCARE, INC | 3ERQ1 | 31,631,057.79 | 31.63 million | 21 |
| FRED HUTCHINSON CANCER CENTER | 50WB4 | 27,534,288.03 | 27.53 million | 18 |
Insight
Over the last 10 years, NAICS 561422 obligated $8.54 billion across 1,276 awards, with an average award value of $6.69 million. Spending is highly concentrated: MAXIMUS FEDERAL SERVICES, INC. accounts for $5.07 billion and GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for $2.48 billion, together representing the vast majority of obligations in this peer set. The remaining top vendors each received materially smaller shares, generally below $333.3 million, indicating a steep drop-off after the top two recipients.
Annual Trend
SELECT
year,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
toYear(parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate)) AS year,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 10 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY year
)
ORDER BY year DESC| Year | Total Obligated | Readable | Award Actions |
|---|---|---|---|
| 2025 | 968,184,431.05 | 968.18 million | 191 |
| 2024 | 1,127,754,732.16 | 1.13 billion | 157 |
| 2023 | 886,058,778.91 | 886.06 million | 126 |
| 2022 | 844,024,385.07 | 844.02 million | 121 |
| 2021 | 1,118,914,216.45 | 1.12 billion | 159 |
| 2020 | 819,071,370.73 | 819.07 million | 154 |
| 2019 | 688,754,598.76 | 688.75 million | 115 |
| 2018 | 674,180,672.19 | 674.18 million | 93 |
| 2017 | 684,473,027.55 | 684.47 million | 76 |
| 2016 | 726,359,049.19 | 726.36 million | 84 |
Insight
Over the last 10 years, NAICS 561422 obligations totaled $8.54 billion across 1,276 awards, with an average award value of $6.69 million. Annual obligations were generally concentrated in the $674 million to $1.13 billion range, with higher levels in 2021 ($1.12 billion) and 2024 ($1.13 billion) and the strongest annual award count in 2025 (191 awards). The pattern indicates a recurring but uneven funding profile, with both obligation volume and award activity increasing in the most recent years relative to 2016–2019.
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