This NAICS page summarizes federal contract obligations for telemarketing bureaus and other contact centers from 2021 through 2025. CMS accounted for most spending, while Maximus Federal Services, Inc. received the largest share of awards by a wide margin.
NAICS Industry
NAICS 561422 Federal Contract Obligations (Last 5 Years)
FPDS procurement activity for NAICS 561422 covers telemarketing bureaus and other contact centers, with 4.94 billion in obligations across 754 award actions over the last 5 years.
Totals reflect recorded obligated amounts for the selected 5-year window and may not sum exactly across rounded displays.
NAICS Code
561422
Industry
TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS
Total Obligated
4.94 billion
4,944,936,543.64
Award Actions
754
Average Action Value
6,558,271.27
About NAICS 561422 federal contract activity
FPDS Query shows 754 awards under NAICS 561422, TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS, with $4.94 billion obligated over the last 5 years. Average award value was $6.56 million, indicating a market dominated by a relatively small number of high-value service contracts rather than a broad set of small transactions.
Agency demand and leading federal buyers
The Centers for Medicare and Medicaid Services is the clear demand leader, accounting for $3.51 billion across 70 awards, or about 71% of total obligated dollars in this NAICS. The next largest buyers are the Federal Acquisition Service, Internal Revenue Service, Federal Emergency Management Agency, and Department of the Navy, but each is well below CMS in total spend, indicating a highly concentrated agency base.
Vendor concentration and leading contractors
MAXIMUS FEDERAL SERVICES, INC. is the dominant vendor by a wide margin, with $4.37 billion across 288 awards and most of the total market obligation in this NAICS. The remaining top vendors—INSPIRITEC, INC., STRATEGIC DATA SYSTEMS, INC., BOWEN CONSULTING GROUP, INC., THE, and FRED HUTCHINSON CANCER CENTER—are much smaller, showing a steep drop-off after the market leader.
Annual contract trend over the analysis window
Annual obligations peaked in 2024 at $1.13 billion, after a strong 2025 total of $968.18 million through the analysis period and an earlier high of $1.12 billion in 2021. Spending was lower in 2022 and 2023, at $844.02 million and $886.06 million respectively, which suggests moderate year-to-year variability but sustained federal demand for contact center services.
How to interpret this page
This summary is based on FPDS obligations captured under NAICS 561422 during the last 5 years and grouped by agency, vendor, and fiscal year. Totals reflect obligated dollars and award counts as provided in the source dataset; vendor and agency concentration are interpreted directly from those reported values without additional inference.
Top Agencies
SELECT
agency_id,
agency_name,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
content__award__purchaserInformation__contractingOfficeAgencyID AS agency_id,
anyHeavy(content__award__purchaserInformation__contractingOfficeAgencyID__name) AS agency_name,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND content__award__purchaserInformation__contractingOfficeAgencyID IS NOT NULL
AND content__award__purchaserInformation__contractingOfficeAgencyID != ''
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 5 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY agency_id
)
ORDER BY total_obligated DESC
LIMIT 10| Agency ID | Agency Name | Total Obligated | Readable | Award Actions |
|---|---|---|---|---|
| 7530 | CENTERS FOR MEDICARE AND MEDICAID SERVICES | 3,509,920,072.86 | 3.51 billion | 70 |
| 4732 | FEDERAL ACQUISITION SERVICE | 510,502,090.22 | 510.50 million | 62 |
| 2050 | INTERNAL REVENUE SERVICE | 221,857,936.69 | 221.86 million | 66 |
| 7022 | FEDERAL EMERGENCY MANAGEMENT AGENCY | 175,003,336.87 | 175.00 million | 78 |
| 1700 | DEPT OF THE NAVY | 113,651,924.88 | 113.65 million | 55 |
| 7523 | CENTERS FOR DISEASE CONTROL AND PREVENTION | 94,019,343.72 | 94.02 million | 38 |
| 3600 | VETERANS AFFAIRS, DEPARTMENT OF | 85,202,809.67 | 85.20 million | 36 |
| 2100 | DEPT OF THE ARMY | 70,036,617.75 | 70.04 million | 60 |
| 7529 | NATIONAL INSTITUTES OF HEALTH | 39,826,120.06 | 39.83 million | 33 |
| 7013 | TRANSPORTATION SECURITY ADMINISTRATION | 24,020,143.09 | 24.02 million | 11 |
Insight
Obligations in NAICS 561422 over the last 5 years are highly concentrated, with the Centers for Medicare and Medicaid Services accounting for $3.51 billion of $4.94 billion total obligated, or roughly 71% of all spending. The next largest agencies are far smaller: the Federal Acquisition Service at $510.5 million, the Internal Revenue Service at $221.9 million, and FEMA at $175.0 million, indicating a steep drop-off after the top buyer. Award volume is more distributed than dollars, led by FEMA (78 awards), CMS (70), IRS (66), and the Federal Acquisition Service (62), which suggests several agencies use this NAICS, but CMS dominates spend.
Top Vendors
SELECT
vendor_name,
cage_code,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
content__award__vendor__vendorHeader__vendorName AS vendor_name,
anyHeavy(content__award__vendor__vendorSiteDetails__entityIdentifiers__cageCode) AS cage_code,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND content__award__vendor__vendorHeader__vendorName IS NOT NULL
AND content__award__vendor__vendorHeader__vendorName != ''
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 5 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY vendor_name
)
ORDER BY total_obligated DESC
LIMIT 10| Vendor | CAGE Code | Total Obligated | Readable | Award Actions |
|---|---|---|---|---|
| MAXIMUS FEDERAL SERVICES, INC. | 8AMZ8 | 4,373,074,043.23 | 4.37 billion | 288 |
| INSPIRITEC, INC. | 5ZJY1 | 190,111,149.88 | 190.11 million | 63 |
| STRATEGIC DATA SYSTEMS, INC. | 1KKU1 | 106,155,186.88 | 106.16 million | 37 |
| BOWEN CONSULTING GROUP, INC., THE | 4X7S5 | 77,929,156.67 | 77.93 million | 13 |
| FRED HUTCHINSON CANCER CENTER | 50WB4 | 27,534,288.03 | 27.53 million | 18 |
| LEIDOS, INC. | 5UTE2 | 27,077,574.05 | 27.08 million | 15 |
| KECH INC | 7QHU8 | 18,541,406.91 | 18.54 million | 13 |
| KECH, INC. | 7QHU8 | 18,484,935.90 | 18.48 million | 5 |
| PEARL INTERACTIVE NETWORK, INC. | 56HH0 | 17,286,656.15 | 17.29 million | 21 |
| NORTH SOUTH CONSULTING GROUP, LLC | 6F7Y4 | 14,366,312.34 | 14.37 million | 16 |
Insight
Obligations in NAICS 561422 are highly concentrated over the last 5 years: MAXIMUS FEDERAL SERVICES, INC. accounts for 4.37 billion of 4.94 billion total obligated, or roughly 88% of all obligations, across 288 awards. The remaining vendors each represent a much smaller share, with the next largest, INSPIRITEC, INC., at 190.11 million and 63 awards, indicating a steep drop-off after the leading vendor. Award activity is more distributed than dollars, but the funding pattern remains dominated by one incumbent vendor rather than a broad vendor base.
Annual Trend
SELECT
year,
total_obligated,
award_count,
formatReadableQuantity(total_obligated) AS total_obligated_readable
FROM
(
SELECT
toYear(parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate)) AS year,
sum(content__award__dollarValues__obligatedAmount) AS total_obligated,
count() AS award_count
FROM fpds.data
WHERE
contract_type = 1
AND content__award__productOrServiceInformation__principalNAICSCode = '561422'
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) >= toStartOfYear(now()) - INTERVAL 5 YEAR
AND parseDateTimeBestEffortOrNull(content__award__relevantContractDates__signedDate) < toStartOfYear(now())
GROUP BY year
)
ORDER BY year DESC| Year | Total Obligated | Readable | Award Actions |
|---|---|---|---|
| 2025 | 968,184,431.05 | 968.18 million | 191 |
| 2024 | 1,127,754,732.16 | 1.13 billion | 157 |
| 2023 | 886,058,778.91 | 886.06 million | 126 |
| 2022 | 844,024,385.07 | 844.02 million | 121 |
| 2021 | 1,118,914,216.45 | 1.12 billion | 159 |
Insight
Over the last 5 years, NAICS 561422 obligated $4.94 billion across 754 awards, with an average award value of $6.56 million. Obligations were concentrated in 2024 and 2021, which together account for about 45% of the total, while 2022 through 2023 were comparatively lower and more stable. In 2025, obligations remained near the recent range at $968.18 million with 191 awards, indicating continued high activity after the 2024 peak.
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